The electric and water company for Cologne and the Rhine region relaunched its website. It provides an interface for buying plans and services and a redesigned personal account page while also showing different aspects of RheinEnergie’s commitment to the region. This new, digital customer center was created using an approach that was consistently agile.
The RheinEnergie employees successfully freed themselves from the classic corporate structure for this agile collaboration in a shared scrum team. The cooperative partnership lasted all throughout the relaunch and continued beyond, too. It still provides benefits today when the platform undergoes maintenance and regular updates. The required recommendations for action come from the playbook. The team came up with a compendium featuring the digital vision and objectives of RheinEnergie as well as handy guidelines.