(Senior) Service Designer (m/f/d)

Cologne / Experience Design

Why denkwerk?

We are an owner-managed digital agency with headquarters in Cologne Ehrenfeld and additional locations in Berlin Kreuzberg, Hamburg and Munich. 250 motivated denkwerkers from 28 nations are waiting for you. We create unique digital products for various customers such as Congstar, DeepL, ESPRIT, Mainova, Microsoft, Motel One, STIEBEL ELTRON and STORCK. As a Service Designer, you will have the opportunity to contribute to the active development of the team with your passion for design, system and future thinking. You will be part of an interdisciplinary experience design team and will always be in close contact with your colleagues during projects. To round off your onboarding, you can expect regular feedback meetings. As a "Great Place to Work 2023" employer, your opinion is important to us, because we live an open feedback culture! We like to celebrate, especially our successes – look forward to celebrations of all kinds, such as our summer parties and Christmas parties.

You are the one we miss!

  • We are looking for you, with contagious passion and enthusiasm for research, design thinking, innovation and technology
  • Together with our interaction designers, you will create digital services that reach users emotionally - from the initial idea to the implementation
  • You investigate user and customer motivation / behavior and derive archetypes, jobs to be done, customer journeys and service blueprints from them 
  • You have methodological skills and are confident in using design and collaboration tools (such as Figma, Miro), as well as a good feel for interaction and visual design
  • You have the ability to build trust within the team and with clients, make well thought-out decisions, stand up for them, and present them in a resounding way (Keynote / PowerPoint)
  • We are a digital agency - you probably know - therefore experience in this field or in an IT company would be an advantage
  • We are looking forward to getting to know you and your ambitions through a fancy and meaningful portfolio!

Our benefits for you!

  • Agency feel and mobile working: easily compatible through our hybrid working model and flexible working hours
  • Workout-life-balance: Cooperation with Urban Sports Club and leasing offer from JobRad
  • Profit sharing: As a permanent part of denkwerk, you will share in the profits
  • Continuing internal & external education opportunities: TechTalks, Service Design Workshops and individual trainings, financed by a continuing education budget
  • Free choice of devices: Whether Mac or Windows - you may also use our hardware privately
  • Support in all life situations: Counseling opportunities from pme Familienservice
  • denkfrei days: Carnival Monday, Christmas Eve and New Year's Eve are free for everyone at denkwerk
  • denkmate: that's what we call our experienced denkwerkers, who are there to help and advise you at the start of your new working day
  • Corporate benefits: all kinds of employee discounts
  • Snacks & Drinks: whether cool lemonades, beer, fresh coffee or even fruit and vegetables - there is something for everyone

Here's how to get started!

Can't wait to get started? Neither can we! We're looking for you to start immediately, but we're also flexible with your possible start date. 
Please also send us your CV, your portfolio and salary requirements.
P. S.: Classic cover letters are too normal for you? Surprise us with your creativity and introduce yourself and your motivations in your own way. We are curious!

Your contact persons

Marie Rybarczik, Rusin Hassan & Charlotta Kowitz, Talent Acquisition Team